Marketplace terms of sale
Draft, November 2026
These terms cover buying and selling on the Fliiptech Skills Hub marketplace. They are written in plain words. If anything here is unclear, contact us before you buy or sell.
Who you are buying from
Every product is sold by the seller named on it, not by Fliiptech. Fliiptech lists the product, takes payment on the seller's behalf through Paystack when you use Buy now, and helps when something goes wrong. Sellers are confirmed by our staff before they can sell; a "Verified maker" badge means a member of staff also visited them.
Buying
The price, any delivery fee and any discount are shown before you pay, and that total is what you are charged. You can pay with mobile money or a card through Paystack. You can also ask the seller a question and pay them directly; Fliiptech is then not part of the sale and cannot refund it.
Made-to-order work and deposits
For something made to order you pay the deposit shown at checkout to start the work. When the seller marks it ready, we text you to pay the balance. The seller hands it over once the balance is paid. If the seller cannot finish the work, contact us: we will help arrange a refund of the deposit.
Collecting and delivery
You choose to collect or to have it delivered. A delivery fee, when the seller sets one, is added at checkout; otherwise the seller agrees delivery with you by phone. The seller is responsible for getting it to you as agreed.
When something goes wrong
If it never arrives, is damaged or is not what was described, use "Something's wrong" on your order page, or contact us with your order number, within 7 days of the handover. When buyer protection is on, the seller is not paid until you confirm you have it or 3 days pass after handover without a problem reported.
Refunds
If we agree with you that something went wrong, we refund you through Paystack to the way you paid. Refunds can take several working days to reach you. We do not refund a change of mind once a made-to-order item has been started.
For sellers
You must describe products honestly, use your own photos, keep availability up to date, reply to buyers promptly and hand over what was paid for. Payments for Buy now go to your payout account through Paystack, less Fliiptech's commission and Paystack's fee. We may take down a product or switch off a shop that breaks these terms, and we may hold or reverse a payment while a problem is looked at.
Things that cannot be sold
Weapons, drugs and medicines, alcohol and tobacco, anything stolen or counterfeit, live animals, adult content, and anything illegal in Ghana. Report a product that breaks this and our staff will look at it.
Fees
Buyers pay no fee to Fliiptech. Sellers pay Fliiptech a commission on goods sold with Buy now (not on delivery), and pay for boosts, the Shop plan, quote leads and verification visits only if they choose them. Prices are shown before anything is paid.
Your details
We share a buyer's name and phone number with the seller only to complete an order or answer a question. See our privacy policy for how we keep and use your information.